Amazon District Manager ID-2327
This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations.
Day to Day Duties:
- Build and maintain long-term relationships with clients.
- Oversee client milestone – Monitor the 30,60,90 day progress of the client
Milestone – Milestone Operations – Brand Management
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job
- Verify pain points are resolved, discover ongoing pain points
- Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
- Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
- Recommend improvements to clients’ strategy.
- Ensures that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.
- Lead your team to drive strategy and pitch new and innovative ideas.
- Must make daily social posts (2 hours per week). The link to the social post is to be posted in Slack.
- Run a weekly podcast (1 hour per week) or join a partner’s podcast. This can also be supplemented with recorded video.
- Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly.
- Regularly monitor and report on clients’ performance and ensure goals are met.
- Perform Account Audits and Onboarding Audits Checklist
- Complete Board Review check every other week.
Review the following:
- Design Tiers are being met and have in progress work.
- Client Board has sufficient amount of work being done in each Mother Sections (SEO, Troubleshooting, Designs, Images, Copy, Catalog, Etc).
- Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter).
- Tasks are having actions complete and not continuously pushed back.
- Brand Manager is progressing on Milestone Tasks.
- For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate.
Roles & Responsibilities
- ClickUp Profiles are consistently getting updated correctly
- Ensure the onboarding process is seamless
- Ensure the offboarding process is seamless (The client offboarding process is appropriately documented and centralized)
- Ensure the team completes training videos when released
- Responsible for the operation of completing Amazon Audits
- Responsible for the operation of the Amazon Assist Desk
- Ensure Amazon PODs understand their churn every month.
- Establish clear communication between Account Managers and clients
KPIs
- 90% of Amazon Clients need to hit 100% of their ad spend budget
- Less than 7.5% churn per month for entire Amazon department district 1
- 90% of Audits get completed and followed up within 5 business days
- 30% of our Active Clients have left a review on Google
- 30% of clients are billed for bonuses.
- 95% of clients successfully launch within 7 business days of starting with us (Onboarding Call with client, strategy session, internal onboarding call with team, Tasks are assigned)
- 1 case studies every quarter
- Less than 20% of client offboarding is negative feedback
- Maintain 150% Margin Per Head
Company Core Values
- Extreme Ownership
- Problems are fun and solvable
- 1% Better Everyday
- Accountability
- Moral Person
- Best Thought Wins
- One Life (Lets have impact)
- Value in everything you do
Requirements
- Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience. This means you must know Seller Central inside and out. Everything from flat files, inventory management, FBA process, reinstatement, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. We do not require an expert-level understanding of each of these items, but you should be familiar and be willing to learn so you can train staff and best serve our clients.
- High preference for 2 years of agency experience. There is a strong need to be capable of navigating lots of demands and prioritizing the proper evolving aspects of an agency.
- 2+ years of management experience. Must have experience with direct reports and management. You should feel comfortable leading a team and helping staff overcome and solve issues. You should have experience in hiring and performance management, and be able to anticipate the needs of the agency.
- Feel comfortable and excel in a fast-changing environment of an Agency. You should be able to multitask at an expert level and help assure that tasks get completed.
- Be well versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools).
- Excel at and love project management.
- Be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients on a frequent basis to grow their sales on Amazon.
- To Summarize: You should know Amazon Seller Central, have Agency Experience or comparable experience, be Comfortable with Technology, be Independent and People Focused, and be passionate about eCommerce sales!
Growth Path of Eventual Responsibilities:
- Taking over bigger projects and tasks which will be more complex and multifaceted that will be beneficial for all departments.
- A wide range of opportunities to get to know and learn more from people in the Advertising/Marketing industry.
- Take necessary preparations in handling multiple duties and responsibilities for advancement across the organization.
- Participation in continuing career development through research and collaboration with the use of latest market trends and research.
- Have an in-depth cross-functional comprehension of different spectrums of the business. This entails the business/organizational processes, customer needs and wants, and market trends as the basis of Advertising decision-making.
- Grow into a mentor and advisor to colleagues in various departments, which are IT, Advertising, Brand Management, Human Resources, Creatives, and Sales.
- Establish an excellent reputation in the chosen industry/field.
Benefits
- Salary Range: $72k - $100k
- 401(k) with up to 4% employer match after 12 months of employment
- Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment
- Unlimited Paid Time Offs
- 7 Paid Company Holiday
- You can have your own Amazon selling business and utilize company resources to build your account. We love and encourage entrepreneurs. The majority of employees have their selling accounts.
