re you ready to explore a global of opportunities, each at work and in the course of your break day? Be a part of our American airways circle of relatives, and you’ll tour the world, develop your understanding and become the satisfactory model of you. As you embark on a new adventure, you’ll address challenges with flexibility and grace, learning new skills and advancing your career even as having the time of your existence. Experience unfastened to complement each your non-public and work lifestyles and hop on board!

Why you’ll love this job

The role is part of the London Heathrow customer services team inside our worldwide & cargo department.

You will aid a collection of team Leaders in handing over a safe and exceptional airport revel in to our clients. You are predicted to have an expertise of all areas of patron offerings and paintings flexibly across all functions. This position will contain a vast amount of status, strolling and greeting customers in a ramification of roles within customer services, whilst reporting into and taking commands from the team Leaders.

What you may do

• Offer a constantly first-rate customer service making sure a continuing experience at all contact points
• Carry out more than a few airport associated obligations and be organized to guide the day by day operation in any potential required inside the following areas: check-in, gates, transfer, arrival, luggage offerings and ticketing (atac)
• Paintings intently with and take instructions from the group leader responsible for the flight/paintings areas/shift
• Conduct relevant administrative responsibilities e.g. Atac, preflight and submit flight departure
• Constitute aa by means of adhering to the uniform standards and with the aid of adopting a patron centered technique at all times
• Promote and sell aa services and products to our clients
• Attend and whole all obligatory schooling by way of given time limits
• Adhere to and sell secure running practices all instances
• Carry out every other affordable duties regular with the post

All you may want for achievement

• Own amazing interpersonal abilties
• Possess a solution oriented method
• The capability to remedy conflicts professionally inside time constraints
• The potential to handle a stress surroundings efficaciously and paintings with minimum supervision
• Own a sturdy purchaser focus and enjoy face to face contact with customers
• Be able to be a representative of the agency at all times
• Be nicely groomed look & adhere to the uniform standards always
• The capacity and willingness to paintings in a shift environment (inclusive of weekends, financial institution and public vacations)
• Be reliable and punctual
• Be compliant with all aa guidelines and strategies
• The potential to speak both written and verbally to a high general
• Be in possession of a valid baa airside skip
• Be gsat trained
• The willingness and potential to efficiently entire all relevant education
• Be in possession of a legitimate dvla driving license, post holder must be inclined to use for a baa driving license as and when required
• The willingness and potential to teach and preserve a legitimate baa jet bridge permit as and while required

Desired qualifications- schooling & previous job revel in

• Pc information which include Microsoft word, Excel and email