Consumer Experience Specialist / Customer Service (Contract 3 Months) (Remote) ID- 10765

November 28, 2024

Company Overview

Founded in February 2016, truLOCAL is an online marketplace that connects health-conscious consumers to local suppliers, giving them a more convenient way to access clean, locally raised meat products. Fully customizable and tailored to each individual’s personal lifestyle, all orders are placed online with the ability to select everything from box size to frequency of deliveries, including the contents of each box. Shipping all across Ontario, Alberta, and British Columbia - truLOCAL is a game changer in a relatively slow-moving industry.

Job Description

truLOCAL is looking for a Consumer Experience Specialist (CES) to join our team and help oversee every aspect of the customer experience. The CES will be responsible for managing assigned customer accounts, increasing customer retention as well as ensuring all current and potential customers have an exceptional experience interacting with our brand via email and phone. We are looking for an individual who is very strong in communication skills, lives and breathes the truLOCAL brand, and is ready to seize every opportunity to “wow” those that interact with our brand.

ROLES AND RESPONSIBILITIES:

The roles and responsibilities of the Consumer Experience Specialist include, but are not limited to:

Consumer Experience

Manage all aspects of assigned customer accounts
Support day to day administrative functions of the Customer Relationship Management solution
Handle customer concerns and questions in an effective and efficient manner via email, phone call
Go above and beyond to create relationships with every interaction
Help to promote a clean, organized, safe, and comfortable working environment for all employees.

Communication & Problem Solving

Communicate and coordinate consumer concerns across all internal Departments (Including Consumer Experience, Marketing & Sales, Web Development and Fulfillment)
Assist all internal Departments with any questions or concerns regarding the overall consumer experience
Quickly assess customer concerns and situations on the fly, and act accordingly

QUALIFICATIONS AND EXPERIENCE:

Professional-level English language skills are required in both written and oral communication
Minimum of 2-3 years of experience working directly with customers
Understanding of Customer Relationship Management software (Salesforce) an asset
Proficiency in MS software, including Outlook, Word & Excel
Must be available to work evenings if needed

*3-Month Contract

*Required Shift: 8:30-4:30PM EST , Monday - Friday

Job Types: Full-time, Fixed term contract
Contract length: 3 months

Pay: $20.00 per hour

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Application question(s):

Please let us know why you are interested in working with us!
Are you available for the required shift? Monday-Friday - 8:30AM - 4:30PM EST.

Experience:

Customer Service: 3 years (preferred)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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