Customer Service Agent - Starting at $18.50/hour - Remote ID-1402

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

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Remote Data Entry, $40/hr, Part-Time, No Degree Required
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Virtual Assistant, $42/hr, Evening, Remote, No Degree
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Data Entry, $50/hr, Night Job, No Degree, Remote
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Live Chat Support, $45/hr, Weekend, Remote, College Student
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Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
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Remote Moderator, $42/hr, College Student, Weekend Job
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Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
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Customer Service Agent - Starting at $18.50/hour - Remote

Job Description

As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors' offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.

Position Requirements:

* Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or "hotspots")

* Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

* Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.

* Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts - including a door that can be physically secured

* Must be available for a 6 to 8 week training class

What Prime provides:

* All equipment is provided and shipped directly to your place of residence

* Highly structured work environment

* Transferable skills within Prime or within the healthcare field

* Opportunities to grow your career within Prime

* Medical, dental, and vision insurance, paid time off, 401k match, and more

* 40-hour work week (potential overtime)

Job Responsibilities

* Receive incoming calls or emails from members, pharmacies, doctor's offices about requests for information on medication and benefits

* Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member

* Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

* Other duties as assigned

Required Minimum Qualifications

* High School Diploma or GED is required

* 1 year of customer service experience

* Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

* Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)

* Strong PC Skills with ability to navigate multiple software systems simultaneously

* Strong communication skills with focus on professional demeanor and empathy

* Ability to multitask

* Detail oriented

Preferred Qualifications

* Call center experience

* Call center experience in the Healthcare industry

* Work from home (remote) experience

* Fluency in Spanish

Minimum Physical Job Requirements

* Ability to sit 6 or more hours per day

* Occasionally required to stand, walk and stoop, kneel, and crouch

* Ability to work a flexible schedule including evenings, weekends, holidays, overtime

* Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

* Reports to Supervisor in the Contact Center

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics LLC

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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