In light of our business expansion, We are looking for a dedicated, detail-oriented, and customer centric individual to join our Customer Support team during the night shift. As a Night Shift Customer Support Representative, you will be responsible for providing exceptional support to our e-commerce customers by addressing inquiries, resolving issues, and ensuring a positive shopping experience. You will be an essential part of our team, ensuring that customers receive timely assistance even outside of regular business hours.

ACCOUNTABILITIES / KEY RESPONSIBILITIES What is the main job scope for this job?

• Handle customer inquiries via multiple channels related to orders, product details, returns, refunds, shipping, and account management.
• Investigate and resolve customer issues, including order discrepancies, refunds, product defects, and delivery issues, while maintaining a high standard of service.
• Stay up to date on product offerings, promotions, and company policies to effectively assist customers and provide accurate information.
• Assist customers with order processing, tracking, cancellations, and changes as needed.
• Identify and escalate complex issues to the appropriate department or senior team members when necessary.
• Gather and report customer feedback to help improve products, services, and the overall customer experience.
• Accurately log customer interactions and maintain detailed records of inquiries, complaints, and resolutions for future reference.
• Ensure that all interactions reflect the company’s values and commitment to providing an exceptional customer experience.
• 1 st month training must be in the office, normal shift 9 am until 6 pm.
• After done training, start night shift 9 pm until 6 am and fully work from home.

EDUCATION,EXPERIENCE&SKILLSREQUIREMENTS

• At least 1 year of experience in a customer support role, preferably in an ecommerce company
• Excellent written and verbal communication skills
• Strong problem-solving skills with the ability to think on your feet
• Ability to multitask and handle multiple inquiries simultaneously
• Familiarity with ecommerce platforms would be an advantage
• Ability to work independently and as part of a team
• Availability to work flexible hours including weekends and holidays

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Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance
• Work from home

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus
• Yearly bonus