Lab Dispatcher-Full-Time - Tuesday thru Saturday 1:00 p.m. to 9:30 p.m. ID-2075

December 25, 2024

The Lab Dispatcher is responsible for the successful communication of pending laboratory service requests to the phlebotomy field team. Core tasks include route planning, assigning exams to phlebotomists, assigning STAT orders, assigning bulk orders, dispatching orders, communicating with phlebotomists and updating orders in the operating system, closing out orders as completed.

TASKS AND RESPONSIBILITIES:

Follow established procedures and policies to responsibly monitor and account for all cases during the shift.
Responsible for organizing, dispatching, and following up on all lab orders in areas of responsibility.
Review, organize, and distribute all cases according to staff schedules and email updates provided by phlebotomy management.
Completes ETA requests by obtaining ETA from phlebotomists, notifying the client, and annotating case in system.
Review daily phlebotomist schedule to understand who is available in which areas.
Use mapping application (operating system map, Google Earth, Google Maps, etc.) to create geospatial awareness of phlebotomist location about scheduled orders.
Make logically and logistically sound decisions regarding routing planning and assignment.
Ensures that cases are dispatched to correct phlebotomist and completed in a timely manner.
Organize phlebotomist routes based on priority status of pending orders, timed draws, high priority accounts, and location of phlebotomists in the area.
Maintain lines of communication with phlebotomy management throughout shift.
Responsible for accommodating various special requests, honoring high priority facility orders, expediting urgent cases and conducting constant follow up.
Must maintain a positive attitude in the office, when speaking to phlebotomists, and when interacting with team members and clients.
Must be able to provide detailed written documentation of issues that occur.
Must be able to think critically and maneuver assets as required to satisfy client needs.
Must promptly notify Internal Operations leadership of any issues that require assistance.
Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed.
Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis.
Document any escalation and report any unresolved problems to the Internal Operations Supervisor and/or field operation supervisor.
Take client calls and handle account issues when applicable.
Reports compliance events to appropriate authority.
Executes additional tasks as may be required from time to time by management.
Ensures escalation procedures are observed.

SKILLS/EXPERIENCE:

Knowledge of commonly used medical terminology.
Must display proficiency in common computer procedures, dispatch techniques, including tracking skills, telephone etiquette, customer service skills, and general office duties.
Proficient in Microsoft Word.
Excellent computer keying skills required, alpha and numeric data entry skills.
Attention to detail.
Excellent verbal and written communication skills.
Ability to work under pressure and meet expected deadlines.
Must be courteous and respectful to others.
Ability to work in a team environment.
Willingness to work in a fast-paced high-volume environment.
Critical thinking and active listening skills are a must, with the ability to motivate and coach staff.
High School Diploma or equivalent required.
Minimum 1 year of experience in the dispatch, lab, or logistics environment.
Strong character, integrity, and work ethic.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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