Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care’s advanced scheduling software to optimize the number of rides and minimize indirect routing.

 

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job

Essential Duties and Responsibilities:

 

· Answer back-to-back calls to schedule non-emergency medical transportation.

· Maintain a professional, caring, and courteous demeanor with all callers.

· Track specific passengers and trip progress as requested.

· Adhere to all company policies and procedures.

· Perform other duties as assigned.

 

Required Qualifications and Experience:

 

· High School Diploma, GED, or equivalent, required.

· Six (6) consecutive months of previous customer service experience within the last four (4) years, required.

· Ability to learn and work independently.

· Effective oral, written and interpersonal communication skills.

· Proficient with Microsoft Outlook, Word, and Teams.

· Ability to multitask on a computer.

 

Preferred Knowledge and Skills:

 

· Prior experience in a high call volume center.

 

Work from Home Requirements:

 

· This position starts at $15.00/hour, with performance wage increases at 30 days and 120 days

· Training hours: 6:00pm to 12:00am (1800 to 0000) Central Time Monday through Friday for 3 weeks

· Hours of operation are 24/7/365. Most schedules are between 7:00pm and 6:30am (1900-0630) Central Time.

· Work from home position, equipment will be provided, and training completed remotely

· Must have and maintain high speed internet that meets or exceeds connectivity requirements.

· Direct connection to modem or router is required, Wi-Fi is prohibited.

· Must have a designated work area that is private, secure, and quiet.

· Equipment can only be used by employee for work related business.

· Employee cannot use any other computer during work hours.

· No children or pets are allowed in the designated work area during work hours.

· Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace.

· Promote from within, many opportunities for growth

· Group healthcare plan

· 401k with matching company contribution

· Flexible Spending account

· Paid time off

· Company training

· Accelerated career advancement

· Overtime opportunities

· Incentive program

· Bilingual hourly rate increase

 

MTM has signed an agreement to acquire Access2Care. The acquisition is expected to close this fall. Upon close, Access2Care employees will transition to MTM employment. MTM is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. Click here to learn more!

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

IMMEDIATELY HIRING

CUSTOMER SERVICE REPRESENTATIVES

WORK FROM HOME – REMOTE

FULL TIME

 

Access2Care Customer Service Representatives are a vital part of the Access2Care team and are responsible for answering incoming calls from our clients, their members, member representatives, and medical facilities to set up transportation for medical appointments or to inquire about transportation and responding to these calls appropriately, while maintaining a professional, courteous demeanor. The Customer Service Representative will also ensure eligibility, determining transportation requirements and mode of transportation as outlined by our clients. The Customer Service Representative utilizes Access2Care’s advanced scheduling software to optimize the number of rides and minimize indirect routing.

 

Essential Duties and Responsibilities:

 

· Answer back-to-back calls to schedule non-emergency medical transportation.

· Maintain a professional, caring, and courteous demeanor with all callers.

· Track specific passengers and trip progress as requested.

· Adhere to all company policies and procedures.

· Perform other duties as assigned.

 

Required Qualifications and Experience:

 

· High School Diploma, GED, or equivalent, required.

· Six (6) consecutive months of previous customer service experience within the last four (4) years, required.

· Ability to learn and work independently.

· Effective oral, written and interpersonal communication skills.

· Proficient with Microsoft Outlook, Word, and Teams.

· Ability to multitask on a computer.

 

Preferred Knowledge and Skills:

 

· Prior experience in a high call volume center.

 

Work from Home Requirements:

 

· This position starts at $15.00/hour, with performance wage increases at 30 days and 120 days

· Training hours: 6:00pm to 12:00am (1800 to 0000) Central Time Monday through Friday for 3 weeks

· Hours of operation are 24/7/365. Most schedules are between 7:00pm and 6:30am (1900-0630) Central Time.

· Work from home position, equipment will be provided, and training completed remotely

· Must have and maintain high speed internet that meets or exceeds connectivity requirements.

· Direct connection to modem or router is required, Wi-Fi is prohibited.

· Must have a designated work area that is private, secure, and quiet.

· Equipment can only be used by employee for work related business.

· Employee cannot use any other computer during work hours.

· No children or pets are allowed in the designated work area during work hours.

· Employee is solely responsible for payment of all fees and costs related to obtaining and maintaining internet access at the remote workplace.

· Promote from within, many opportunities for growth

· Group healthcare plan

· 401k with matching company contribution

· Flexible Spending account

· Paid time off

· Company training

· Accelerated career advancement

· Overtime opportunities

· Incentive program

· Bilingual hourly rate increase

MTM has signed an agreement to acquire Access2Care. The acquisition is expected to close this fall. Upon close, Access2Care employees will transition to MTM employment. MTM is a company that prides itself on diversity, inclusion, and belonging, with a culture that promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. Click here to learn more!