Pharmacy Technician (Remote), Clinical Customer Care ID-1912

About the Role

We are seeking a dedicated and detail-oriented Remote Pharmacy Technician to join our Clinical Customer Care team. In this role, you will support patients, healthcare providers, and pharmacists by addressing prescription-related inquiries and ensuring accurate and timely service. This position combines your pharmacy expertise with exceptional customer service skills, all from the comfort of your home.

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Key Responsibilities

  • Provide exceptional customer care by responding to inquiries from patients, healthcare providers, and pharmacists.
  • Assist with prescription processing, including refills, prior authorizations, and insurance verifications.
  • Resolve issues related to medication orders, dosage instructions, and delivery timelines.
  • Utilize pharmacy software to accurately manage patient records and prescription details.
  • Adhere to federal and state regulations regarding the handling of prescription medications.
  • Collaborate with pharmacists and other team members to ensure patient safety and satisfaction.
  • Maintain confidentiality and compliance with HIPAA guidelines.

Qualifications

Required:

  • Active and valid Pharmacy Technician certification (CPhT) or equivalent.
  • Strong knowledge of pharmacy practices, terminology, and medications.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and remain organized in a remote work environment.
  • Reliable high-speed internet connection and a secure, distraction-free workspace.

Preferred:

  • Prior experience in a pharmacy technician or clinical customer care role.
  • Familiarity with pharmacy management systems and insurance processes.

What We Offer

  • Flexible remote work schedule.
  • Competitive pay and benefits package.
  • Comprehensive training and ongoing professional development.
  • Opportunity to contribute to patient care from the convenience of your home.

How to Apply

Ready to make a difference in patients’ lives while working remotely? Apply today to join our Clinical Customer Care team as a Pharmacy Technician.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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