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Project Manager- Virtual Events ID- 10709

This is us

Kaltura's (NYSE:KLTR) mission is to power any video experience for any organization - live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people's lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you'll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we're still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you'll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.
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Remote Phone Support, $45/hr, Evening, No Experience Required
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Remote Moderator, $40/hr, College Student Friendly, Part-Time
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Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time

Requirements

The role

We're seeking a Project Manager to join our mission of powering Virtual Events through Kaltura's SaaS Event Platform and applications.

In this role, you'll be part of the Professional Services team, leading the implementation of Kaltura products and services for our clients. You'll drive the deployment of our SaaS-based video solutions, specifically focusing on our Virtual Event Platform. This position requires a consultative approach, serving as the primary contact for customers from implementation to go-live.

To excel, you'll need to develop a deep understanding of the Kaltura Event Platform and work effectively in a fast-paced, dynamic environment managing concurrent priorities and projects. This role is both customer-facing and highly collaborative, working closely with our Implementation Managers, Software Developers, Sales, Account Management, Support, and Product Management teams.

The day-to-day:

  • Manage the customer implementation process from post-sale through event day
  • Serve as the lead contact for daily customer interaction and implementation activities
  • Follow up with customers via email, chats, and phone to gather event setup items or other required information
  • Create and maintain project plans within our project tracking system and be able to update internal team members as to status, and next steps
  • Assist in establishing customer goals and be able to communicate deliverables (timelines, scope of work, etc.) both internally and externally to customer
  • Perform kickoff calls, customer calls, or other internal and customer-facing activities
  • Work with our Implementation Managers to review application configurations and adjust per customer requirements
  • Schedule training regarding the unique setup of customer's virtual event
  • Other responsibilities may be assigned


Ideally, we're looking for:

  • Proven customer-first approach with experience managing external customers, building rapport, and communicating effectively at all levels (written and verbal).
  • Strong organizational skills with keen attention to detail, ensuring thoroughness and accuracy in all tasks.
  • Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
  • Previous experience leading SaaS product implementations, with planning large events (in-person or virtual) as a bonus.
  • Curiosity and eagerness to learn, showing a positive and professional demeanor.
  • Self-motivated with a strong work ethic, willing to take on responsibilities and challenges proactively.
  • Effective team player with excellent communication and collaboration skills.
  • Some travel may be required

The position is in New York City and the candidate is expected to work in the office 2-3 days a week.

The perks:

  1. Hybrid, flexible work environment
  2. Zero employee premium health plan, effective from day 1, plus dental and vision benefits
  3. FSA and 401K with company match
  4. Mobile plan and home internet reimbursement
  5. Personal and professional development programs
  6. Occasional Cross company long weekends
  7. An Equal Employment Opportunity Employer and an E-Verify participant
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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