(Remote) - Entry-Level Account Manager (20 - 27 per hour)

November 13, 2024

NoGigiddy is seeking a proactive and customer-focused Entry-Level Account Manager to join our remote team. In this role, you will build and maintain relationships with our clients, ensuring their needs are met and providing exceptional service. This position is perfect for someone eager to start their career in account management and customer service. No college degree is required, but strong communication skills and a passion for helping clients are essential.

Key Responsibilities:

Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
Feedback Collection: Gather and relay client feedback to improve our services and client experience.

Skills and Qualifications:

Communication Skills: Exceptional verbal and written communication skills.
Customer Service Skills: Strong ability to understand and meet client needs.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
Problem-Solving: Ability to address and resolve client issues effectively.
Time Management: Strong ability to manage time and meet deadlines.
Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

Preferred Experience:

Experience in customer service, sales, or a related field is a plus but not required.
Familiarity with CRM software and account management tools is a plus.
Previous experience with gig economy platforms or staffing apps is a plus.

Education:

High school diploma or equivalent.
Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.

Working Conditions:

Remote Work: The role is remote, allowing for flexibility in work location.
Collaboration: Regular virtual meetings and communications with the sales and support teams.
Tools: Use of various communication and collaboration tools, such as email, video conferencing, and CRM software.

Salary Range:

$20 to $27 per hour, depending on experience and qualifications.

If you are organized, detail-oriented, and passionate about providing excellent service to clients, we'd love to hear from you! Apply now to join NoGigiddy and make a difference in the gig economy.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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