Retail Store Manager – Team Leader

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IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.

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Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.

Job Details:

The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. In addition, leads selling programs and driving related KPI results in multiple store units and supporting the omni-channel experience. This individual ensures teams always put the customer at the center and creates a compelling and engaging environment for MFRM team members. As an effective coach, the Store Manager develops associates' skills and performance, fostering a collaborative and motivated team dedicated to achieving success.


New Hire Onboarding and Team Building


Conduct one-on-one meetings to gain a deep understanding of your team's motivations. and personal/ professional aspirations. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.


Have 30-60-90-day check-ins with new team members to discuss progress and opportunities.


Workforce Management


Conduct workforce management activities (store staffing schedule, reconciling punches, etc.), utilizing Operations team support and tools.


Ensure company policies, including appearance and functionality standards, and state regulations are followed.


Professional communication and representation of Company brand in all internal and external interactions.


Follow Company procedures for product transfers to ensure proper documentation of inventory.


Ability to plan strategically.


Analyze company provided reporting to determine appropriate staffing levels for store location. Partner with leadership to make staffing level changes.


Talent Development


Provide technical and product knowledge information to associates and customers, serve as subject matter expert


Analyze company provided reporting and identifying skill gaps to address through coaching.


Business Operations and Acumen


  • Achieve or exceed individual store financial targets through effective execution and customer service at the store level.

  • Ensure store execution of product merchandising, marketing and POP standards.

  • Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales.

  • Ensure timely opening and closing procedures.

  • Manage stock inventory levels for assigned store.

  • Review merchandise flow for assigned store, ensuring accurate stock.

  • Follow all Company procedures on cash handling including acceptance of payment and deposit processes.

  • Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.

  • Ability to stand or sit for 8+ hours at a time.

  • Execute company initiatives and any other activities requested by the supervisor.

  • Maintain awareness of competition, advertisements and services offered, develop strategies to counter.

  • Conduct store level inventory process and research any discrepancies. Partner with leadership and corporate partners as needed.

  • Lift, push or pull 50+ pounds.


Benefits Included:

  • Excellent career growth opportunities through on-the-job training and development programs

  • 401(k) with employer matching

  • Mental health and life resources

  • Medical, dental, prescription, and vision plans

  • Get paid on-demand

  • Base pay or uncapped commission

  • Employee discounts on Mattress Firm sleep products and accessories

Compensation:

Competitive pay range of $75,000 - $83.000 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

  • Pay amount does not guarantee employment for any particular time.


Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

EOE/Vet/Disability

Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 10/31/2025.

Diverse Candidates are Encouraged to Apply.

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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