Senior Manager Product Management - Customer Experience - Remote

The Product Management Sr. Manager is responsible for attracting, retaining and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. The Product Management Sr. Manager focuses on guiding and executing the delivery of business value to drive sales, improve efficiency and improve customer satisfaction through the production of quality products. Within their designated enterprise product line, Sr. Managers work closely with teams of developers, designers and business partners. They guide in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.
The Product Management Sr. Manager leads the strategy to deliver quality products that add value. The Sr. Manager is skilled and experienced in generating innovative ideas for growth within their respective areas and across the Product Management organization. The Product Management Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement. The Product Management Sr. Manager often leads senior-level Product Managers and/or leads teams of Product Managers that are responsible for higher-profile, more impactful products.

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience

Key Responsibilities:
  • 40% Strategy & Planning:
  • Looks across product teams and feature sets with a focus on alignment and dependencies
  • Sets the overall product vision and strategies for the enterprise product thorough an understanding of customer and associate needs, both existing and potential, to provide Home Depot customers and associates with an unparalleled shopping experience
  • Applies domain expertise to provide thought leadership and translate vision into action to drive business growth.
  • Collaborates across the enterprise to create alignment between products to provide a seamless user experience
  • Understands financial and business impact of proposed product updates and activities within portfolio; prioritizes updates to support the enterprise roadmap; and allocates funding across the products
  • Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and makes recommendations and refinements to the product based on learnings
  • Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner
  • Participates in and influences development of enterprise technology roadmaps
  • Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
  • 30% Delivery & Execution:
  • Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end-user priorities
  • Documents, reviews and validates to meet quality and change control standards
  • Understands enterprise goals and KPIs to deliver value against them
  • Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals
  • Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs
  • Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise
  • Reviews and analyzes product metrics to inform strategic and tactical product decisions
  • Makes suggestions to drive operational excellence, create internal customer satisfaction and meet operational metrics
  • 30% People:
  • Provides leadership, mentoring and coaching to Product Managers
  • Attracts, retains and develops top talent to build a world class Product Management Team
  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
  • Fosters collaboration with team members (Engineering, UX, etc.) to drive value, identify and resolve impediments
  • Is an advocate of modern software development practices
  • Advocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needs
  • Works with the product team to assess progress, disseminate lessons learned, and understand next steps
  • Manages cross-functional team and stakeholder expectations to execute product strategy.
  • Educates requestors to determine priority based on tangible benefits and/or user experience
  • Guides junior team members in strategy, alignment, analysis and execution tasks
  • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Direct Manager/Direct Reports:
  • Typically reports to the Technology Director, Sr. Director or Vice President.

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Must be legally permitted to work in the United States

Preferred Qualifications:
  • 6-8 years of relevant work experience
  • Mastery of working as a Product Manager in a modern software development based enterprise environment and overseeing multiple products
  • Mastery of modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development and continuous deployment
  • Mastery of working in a fast paced, fluid environment where priorities shift on a regular basis
  • Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
  • Mastery of working as part of a collaborative, cross-functional, modern software design and development team
  • Proficiency in creating, prioritizing and accepting user stories
  • Proficiency in conducting user research and testing to understand needs
  • Mastery of identifying goals, metrics and analytics to measure product value
  • Proficiency in conducting competitive research and analysis
  • Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting
  • Proficiency in managing and growing team members in a professional setting

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Competencies:
  • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Cultivates Innovation: Creating new and better ways for the organization to be successful
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions
  • Develops Talent: Developing people to meet both their career goals and the organization's goals
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
  • Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
  • Organizational Savvy: Maneuvering comfortably through complex policy, process and people-related organizational dynamics
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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1. HOW DO YOU PLAN YOUR DAY?

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