Service Team Member ID-2073

Looking for an amazing career? Come join El Pollo Loco (that’s “Po-yo”, not Po-lo!) We’re not just wrapping burritos; we’re rolling out opportunities. Get ready to spice up your customers’ day and serve up smiles. Do you have the fire? Apply today!

We offer eligible Employees the following Benefits/Perks:
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
  • Competitive pay (we start at $20 per hour!)
  • No late-night hours
  • Meal Discounts
  • Excellent career growth potential (we promote from within)
  • Flexible Scheduling: Full-Time or Part-Time hours
  • Medical + Dental + Vision Insurance + Flexible Spending Account*
  • 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
  • Paid sick time
  • Employee Assistance Programs
  • Discounts on theme parks, movie tickets, sports events, hotels and more...
  • Eligibility is based on the number of average hours worked per week within a 12-month period.
POSITION PURPOSE:
The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
  • Greet and assist customers with their orders in a friendly and helpful manner.
  • Continuously strive to meet or exceed customer expectations and satisfaction.
  • Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
  • Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
  • Apply suggestive selling techniques to complete the customer experience and increase sales.
  • Handle payment and cash transactions accurately and professionally, scrupulously following all El Pollo Loco cash handling policies and procedures.
  • Diligently follow all food safety, food rotation, and sanitation policies and procedures in order to maintain a safe/healthy environment.
  • Clean and replenish beverage stations, assist with dish washing, food/product inventory and rotation.
  • Maintain cleanliness and organization of the restaurant, including dining areas, restrooms, exterior dining, and parking lots, using approved EPL policies and procedures, including PPE.
  • Continuously scan the floors for debris and water, and promptly clean to prevent hazards.
  • Ensure all paper and disposable items are well stocked and available for customers.
  • Welcome customer feedback and address any comments or concerns they may have in a positive and supportive manner without ever escalating a situation and seeking managerial support as needed.
  • Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
  • Perform other duties as assigned by management to support restaurant operations.
QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.

Certifications
Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.

Education/Work Experience:
Previous experience in customer service or food service is preferred but not required.

Knowledge, Skills, and Abilities:
  • Willingness to participate in cross-training opportunities to develop skills in other areas of the restaurant as needed.
  • Enthusiastic and positive demeanor, with a genuine passion for providing exceptional customer service.
  • Ability to work in a fast-paced environment while maintaining a positive attitude.
  • Strong communication, attention to detail, and organizational skills.
  • Ability to multitask and prioritize tasks effectively.
  • Flexibility to work various shifts, including weekends and holidays.
  • Demonstrated reliability and punctuality, with a commitment to meeting scheduled work shifts and assignments.
  • Willingness to learn and adapt to changing procedures and protocols.
  • Commitment to upholding company values and standards of excellence in customer service.
Physical Demands:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be provided to qualified individuals to enable them to perform the essential functions of their job.

  • Regularly stands, talks, hears, uses close and distance vision, tastes, or smells.
  • Repetitively reaches, handles, feels, and/or grasps objects with hands.
  • Occasionally bends, stoops, kneels, crouches, and/or crawls.
  • May lift objects weighing up to 40 lbs.
  • Regularly exposed to noise; occasionally exposed to heat, burn hazards, and/or wet surfaces.
  • The position may be exposed to certain cleaning chemicals in the performance of their job.
Our Company
In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo. Over the past four decades, we have grown to more than 490 restaurants (and counting!) across 7 states, becoming an L.A. mainstay and cultural benchmark along the way.

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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