What You Will Do

• Engage with ASO groups: Participate in calls with high-membership ASO groups to identify and anticipate pain points.

• Solution Identification: Determine if there are IT solutions to address the group’s needs.

• Clear Communication: Communicate effectively in non-technical terms with customers and non-IT teams.

• Documentation: Write statements of work for IT teams and vendors.

• Collaboration and Negotiation: Collaborate with business and IT to prioritize and scope the group’s needs.

• IT Knowledge: Maintain a general understanding of IT team capabilities and manage backlog priorities.

• Status Updates: Provide regular status updates to both non-IT and IT teams.

Coordinate Analysis and Functional Design:

• Quickly understand larger and/or more complex business issues and data challenges of the customer. Critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details; abstract up from low-level information to a general understanding.

• Utilize expertise in analyzing end to end business and technical flows, including impacts to operations.

• Review, edit, and prioritize business requirements, specifications, processes and recommendations related to proposed solution. Distinguish user requests from the underlying true business need.

• Translate business/functional requirements into system level functional solutions using various techniques that include: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, screen interface prototypes, demos, and/or business, task, and workflow analysis.

• Coordinate the development of functional design specifications, GUI and screen interface designs (internal applications), and VUI designs for customer engagements. Include project assumptions, risks/issues, considerations, and dependencies based on the system impacts. Proactively identify the business process and organizational impact of proposed solutions.

Coordinate Technical Recommendations and Traceability

• Guide project personnel to identify required system changes, additions or retirement. Conduct gap analysis for business/functional requirements and current system functionality, with support, review and input from other Technical staff.

• Collaborate with business analysts, designers, developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Provide expertise for dividing the project into multiple phases based on the business priorities, design, schedule, and level of effort.

• Ensure traceability from business/functional requirements through development of the solution, to confirm system functionality and ensure the completed system fulfills the goals of the project as detailed in the specifications.

Mentor less experienced staff and coordinates work as needed for larger projects.

What You Bring

• Bachelor's degree or advanced degree (where required)

• 5+ years of experience in related field.

• In lieu of degree, 7+ years of experience in related field.