Tesla careers remote ID-1920

Tesla Advisor will provide engaging and informational interactions to existing and prospective customers on the benefits and advantages of Tesla energy products. Working primarily with clients in the United States, the Advisor will leverage multiple forms of communication to welcome inquiries and facilitate project progression. The Advisor will adaptively target specific talking points for energy products dependent on the audience. We expect members of this team to become experts in our products and processes while also developing the acumen needed to excel in communicating about non-residential energy products. As a team, we all work together to help Tesla products affect & enrich more lives around the world every day. As a Tesla Advisor you will identify and pursue inbound inquiries and provide resolutions to customer questions. You will drive a high volume of pipeline activity in order to meet or exceed monthly order and fulfillment targets as well as service level objectives. The ideal candidate will possess superior interpersonal and communication skills, unshakeable moral fortitude, and a strong awareness of appropriate behavior when supporting customers. Via education and inspiration, the Tesla Advisor will epitomize the low-touch, on-demand customer support order experience Tesla has created and represent our top-tier brand with the highest integrity always. It is our mission to accelerate the World’s transition to sustainable energy
Schedule: Mon-Fri 7-4 or 8-5pm
What You’ll Do

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  • Client Interaction: Communicate with our prospective and repeat customers to nurture and prepare customers for an energy product purchase or fulfillment of an existing order. We want customers to feel comfortable and excited about joining and rejoining the Tesla family. Communication with current and prospective customers occurs in the form of inbound and outbound calls, SMS, and email.
  • Follow-up: Receive and respond to inbound requests to learn more about new orders for Tesla products as well as existing projects underway. The purpose is to assess the customer’s needs, quickly identify a solution and deliver a resolution that exceeds customer expectations. Coordinating with internal Tesla teams to secure information and relay as needed is required.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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