Virtual Call Queue Manager - Work remote, no experience needed ID-1864

The House of Mercier is thrilled to offer an exciting opportunity for a Virtual Call Queue Manager! In this remote position, you will play a critical role in ensuring a smooth and efficient call experience for our customers. This role requires no prior experience as we provide comprehensive training to equip you with the necessary skills. Your primary responsibility will be to manage incoming customer calls, directing them to the appropriate departments and ensuring timely responses to inquiries. If you're a detail-oriented individual with a passion for customer service, we would love to hear from you!

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Key Responsibilities
  • Monitor and manage the incoming call queue, ensuring calls are directed to the right agents promptly.
  • Assist customers by answering general inquiries and providing information about our products and services.
  • Utilize our call management systems to track and manage call flows efficiently.
  • Work collaboratively with customer service agents to maintain a high level of service.
  • Document call patterns and help identify areas for service improvement.
  • Participate in training programs to enhance your knowledge and skills.
  • Provide support and guidance to colleagues as required to foster team success.

Requirements

  • No prior experience is needed; comprehensive training will be provided.
  • Fluency in English is required; knowledge of additional languages is beneficial.
  • Strong verbal communication skills and an ability to convey information clearly.
  • Excellent organizational skills with a focus on detail and efficiency.
  • Ability to work independently while managing multiple tasks in a remote environment.
  • Basic computer skills and familiarity with call management systems are a plus.
  • Reliable internet connection and a quiet workspace to facilitate efficient work.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan
  • Great Salary
  • Other Perks
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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