Warehouse Office Coordinator

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Why You'll Love Working at Smart

At Smart, we move fast, work hard, and care deeply about our team and our customers. As a Warehouse Office Coordinator, you'll be at the heart of our daily operations—keeping things organized, efficient, and on track. If you thrive in a fast-paced environment, enjoy solving problems, and love being a go-to teammate, this could be the role for you.

What You'll Do

This role plays a key role within the local warehouse operations at Smart. This position is responsible for the physical and clerical tasks associated with the flow of products in and out of the warehouse. Daily duties may include printing, scanning, faxing, data entry, scheduling, issue resolution, working closely with internal teams. You'll serve as a vital link between warehouse operations and centralized internal teams.

Your day-to-day might include:

  • Coordinating the flow of orders and materials using standard operating procedures to ensure timely delivery.
  • Communicating updates, challenges, and resolutions across teams.
  • Providing administrative support to warehouse leadership and internal Customer Success teams.
  • Entering, managing, and organizing order data using our internal systems.
  • Supporting shipping, receiving, tracking, and return logistics—including paperwork and discrepancy resolution.
  • Collaborating with vendors, suppliers, and drivers to keep operations smooth.
  • Owning the office paperwork flow and documentation processes.
  • Jumping into other projects and tasks as needed—no two days are the same!

Who You Are

You're a self-starter who loves to stay organized, solve problems quickly, and thrive in both office and warehouse settings.

Must-haves:

  • High school diploma or GED.
  • 2+ years of experience in a coordinator, customer service, or logistics role.
  • Strong data entry and computer skills, including Outlook, Excel, and Word.
  • Comfortable printing, scanning, and managing electronic and paper records.
  • Basic math and counting skills.
  • Highly organized with the ability to manage paperwork, priorities, and your day-to-day workload.
  • Confident and assertive communicator.
  • Physically able to sit, stand, and move between office and warehouse environments throughout the day.

Preferred:

  • Prior warehouse and/or 3PL experience.
  • Familiarity with WMS (Warehouse Management Systems).

How You Work

  • You're proactive, quick-thinking, and resourceful.
  • You can juggle multiple tasks and coordinate priorities without losing focus.
  • You're curious and eager to learn new systems, processes, and ways to improve how things get done.
  • You build rapport quickly and collaborate well across teams.
  • You bring a sense of urgency, ownership, and follow-through to everything you do.

Smart Warehousing is an equal opportunity employer. We are committed to creating a diverse and inclusive environment, and do not discriminate based on race, age, gender, national origin, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability as well as all other characteristics and qualities protected by federal, state, or local law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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