Windows Desktop Support Specialist

About the Role:

Primary Customer-Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support. Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc. Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Case Analysis and Critical Thinking: Develop comprehensive knowledge of client products and the ticketing and chat systems. Investigate and understand user issues using effective probing techniques.

Problem Solving: Provide accurate information and solutions for client software products or services. Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up: Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities: Coordinate with team leads and managers for guidance on escalated cases.Record detailed events and problem resolutions in system logs. Forward customer feedback and suggestions to the relevant internal teams. Propose process and knowledge resource improvements. Participate actively in team meetings and maintain effective communication with internal teams. Report to client leads and managers as required.

Requirements: Experience in help desk and software product technical support. Tech-savvy with knowledge of computer operating systems, software, and hardware. Excellent written and verbal communication skills in English. Degree in a relevant field preferred. Proficiency with Microsoft Office, Google Sheets, and other business software. Own a desktop/laptop with a stable internet connection. Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information: This is a fully remote position with a 5-day work week. The position requires approximately 9 hours of work per weekday. Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment: We value diversity and are committed to creating an inclusive environment for all employees.

We encourage candidates of all backgrounds to apply.

Benefits: Work-from-home flexibility. Career advancement opportunities and professional development support. Supportive and collaborative team environment.

Selection Process1.

Resume Fitment2.

Phone Screening3.

Virtual Interview-14.

Written Assessment5.

Virtual Interview-2: Technical Round6.

Offer Negotiation

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services.

We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organisational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions.

Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms.

With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
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