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Workforce Productivity Specialist ID-9198

About the position

Workforce Productivity Specialists operate as technical leaders within the Netflix Technology Experience team. They blend their deep knowledge of how users experience technology with qualitative and quantitative data to help product and engineering partners reduce friction and complexity in the end-to-end user experience. Productivity Specialists partner cross-functionally across the organization to convert end user friction into curated actionable stories to deliver to our Product and Engineering organizations. This role drives productivity and efficiency with Netflix technology.

Responsibilities

  • Develop User Experience Insights to inform prioritization of enhancements and opportunities that drive an improved user experience.
  • Curate data-informed stories that advocate for users and support teams experiencing friction with technology to influence partners to reduce complexity and improve productivity and efficiency.
  • Partner with N-Tech Domain Specialists to maintain and bolster the quality of feature requests and fixes for the areas/products domain.
  • Develop strong cross-functional relationships with business partners across Studio, Corporate, Security, Creative Production, Data Engineering, Analytical, Technology Experience teams, and others.
  • Leverage data queries to inform customer experience insights and prioritize near-term and longer-term improvements.
  • Drive the Support Services Portfolio owning the support intake process and supportability reviews for N-Tech, ensuring we are prepared to take support ownership of a new service or product.
  • Deepened evaluation and analysis of user friction to take the collection of learnings and recognize the impact to the business. Escalations to Product/Eng around Improvements and Enhancements.

Requirements

Nice-to-haves

  • Domain knowledge in Studio live-action Production is a plus, but not a requirement.

Benefits

  • Annual salary with the option to choose between salary and stock options.
  • Compensation determined based on market indicators, job family, background, skills, and experience.
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