Family Health Advocate - Remote

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**Job Description:**

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?

**Job Summary:**

**Start date:** December 1, 2025 (new hires must be able to start on this day)

**Shift:** Monday - Friday, must be open to any 8-hour shift between the hours of 7am - 7pm CST. Exact shift will be assigned after training.

**Training:** First 4 weeks of employment from 8am - 4:30pm CT.

_*Due to the structured training schedule, it is preferred that new hires not miss any days of training. PTO needs during the training period will be evaluated on a case by case basis and must be approved in advance._

**Compensation:** $22.00/hour

The role of the Family Health Advocate is an exciting and innovative remote role newly created to provide meaningful support to members and their families through personalized resource and referral facilitation, issue resolution and healthcare navigation. Utilizing motivational interviewing and guided approaches, the family health advocate will play a critical role in supporting members to achieve their health goals, reduce costs and optimize quality care.

**Essential Job Functions:**

+ Answer inquiries from members (via voice and chat) for the following:

+ Help with eligibility, benefit education, open enrollment / new hire plan selection, claims issues, ID card issues, grievances/appeals, utilization management (UM) status, including but not limited to medical, dental, and vision plans

+ Provider search (PCP, specialty, and facility), focused on healthcare cost and quality, and present premier provider options, including but not limited to medical, dental, and vision plans

+ Support for spending accounts, pharmacy, and disability.

+ Assistance with incentives and rewards

+ Aid with ordering durable medical equipment (DME)

+ Community resource search

+ Member preferences management

+ Coordinate issue resolution with providers, payers or 3rd parties for:

+ Claims adjustments

+ Grievances and appeals submissions

+ Utilization management intake or status

+ Complex pharmacy inquiries

+ Complex spending account inquiries

+ Provide proactive care guidance for various value-add opportunities:

+ Guidance on closing care gaps (e.g., No PCP, discussing switching from low quality PCPs to high quality PCPs, reminder for completion of health risk assessment, reminders for exams/tests due)

+ Proactive benefits education for procedures

+ Preparing members for scheduled procedures/admissions

+ Referring members to available 3rd parties for care management and second opinion.

+ Referring members to Clinical Advocates (Nurse) for conditions that require clinical care and case management assistance

+ Primary duties include but are not limited to:

+ Understands and communicates the benefit design packages to members as defined by employer.

+ Interacts with members verbally and in written form to ensure appropriate engagement is achieved.

+ Is fully versed in and can explain plan benefit design, handles benefit and enrollment issues.

+ Drive member's engagement into appropriate programs and offerings.

+ Be an educator on health care related inquiries.

**Specific Skills/ Attributes:**

+ Excellent multi-channel communication and problem-solving skills

+ Ability to communicate effectively in both voice and chat channels, including critical thinking skills, effective typing, grammar, and spelling skills.

**Qualifications:**

+ High school / GED diploma

+ 2-yr associates degree in healthcare/health sciences OR equivalent experience in healthcare, preferably helping members navigate benefits and claims, OR held one or more of the following positions:

+ Health Guide/Advocate/Navigator

+ Medical Assistant

+ Pharmacy Technician

+ Phlebotomy Technician

+ Electrocardiograph (EKG) Technician

+ Patient Care Technician (PCT)

+ Physical Therapy Assistant

+ Nursing Assistant

+ Medical Secretary/Clinic Manager

+ Radiology Technician

+ Home Health Aide

+ Occupational Therapist Aide

+ Medical Coder

+ Dental Assistant

+ Experience in customer service in a healthcare contact center, provider office, or healthcare institution

+ Experience in successful resolution of high level/sensitive customer service issues.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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