Patient Engagement Representative

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TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth as ‘one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.
What we Offer:
Career Growth Opportunities
Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
401K (Discretionary matching funds available)
Generous PTO
8 Paid Holidays
Equipment Provided for Remote Roles

POSITION SUMMARY:

Patient Engagement Representatives (PX Representative) support the company by managing correspondence, inquiries, and complaints. The Patient Engagement Representative coordinates written communications between customers, agents, vendors, and clinicians by performing administrative duties, special projects, and general tasks as assigned. Expect to be asked to problem-solve by reading and interpreting correspondence and then updating databases to assure proper next steps occur. The PX Representative understands and empathizes with customer concerns and has a desire to help customers resolve their issues. Excellent computer and organization skills and attention to detail are key to succeeding in this role. The company offers its Patient Engagement Representatives training and professional development.

In the company’s dynamic environment the PX Representatives work on a team to assure all correspondence is scanned into the company’s imaging system in order to allow the team to work remotely. PX Representatives may also print itemized bills and insurance claims, update insurance information into the clients’ web portals, and perform background research along with other duties. ESSENTIAL RESPONSIBILITIES:
  • Document customer inquiries, disputes, complaints or requests within various systems
  • Review account records, files and documents to obtain information necessary to resolve and respond to inquiries, disputes, complaints or requests
  • Communicate with clients and customers as necessary
  • Learn and apply applicable federal, state, local laws, regulations and guidelines
  • Handle, analyze and process correspondence
  • Data entry with an emphasis on speed and accuracy
  • Coordinate with team members to accomplish daily tasks

POSITION REQUIREMENTS:

Skills
  • Fast and accurate data entry skills.
  • Proven oral and written communications skills.
  • Effective problem-solving skills.
  • Ability to work in a dynamic environment.
  • Able to perform duties independently without direct supervision.
  • Proficient with MS Outlook, Word and Excel.
  • Strong interpersonal skills.
  • Self-aware, dependable, accountable.
Education
  • Minimum High School diploma, or equivalent
Experience 6+ months experience working in an office environment preferred for the PX Representative I and 1-3 years of experience is required for the PX Representative II role
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Job Snapshot

Employee Type

Full-Time

Location

USA (Remote)

Job Type

Admin - Clerical

Experience

Not Specified

Date Posted

10/13/2025

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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