Patient Service Representative - Remote

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Overview

Patient Service Representative

Remote

$16 an hour

Join Us in Transforming the Dental Experience

Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best-providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit.

Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team- assist us in pioneering a new culture of dentistry.

Responsibilities

The Role You'll Fill at NADG

Our Patient Service Center is expanding! As a member of our team, you will...
  • Receives a high volume of calls to answer daily
  • Present offers to patients
  • Overcoming patient objections to schedule an appointment
  • Scheduling a high volume of appointments
  • Use product knowledge to showcase the solutions our practices can offer patients
  • Use company databases and software to track progress
  • Displays problem solving skills and takes ownership for patient concerns/issues and solutions
  • Work with practice teams on solutions for patients in a timely manner
  • Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations
  • Collects missing information or updates outdated information
  • Consistently meet and exceed department key performance indicators
  • Expected to work all scheduled workdays, during scheduled hours and report to work on time
  • Enjoy company contests and incentives
  • Other special projects or responsibilities as assigned


Qualifications

The Skills We're Looking for

As an ever-growing dental service organization, we are looking for team members with previous experience and impressive qualifications. These include...
  • 2+ years' experience providing superior customer service.
  • Experience with M/S office products including Word, Excel, Outlook preferred.
  • Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation
  • Must have reliable high-speed internet
  • Must have a private workspace from home


Benefits:
  • Health, Dental and Vision Insurance (Full-time employees)
  • Healthcare Spending Account
  • Paid Time Off
  • 401k
  • Voluntary Life & Disability Insurance
  • Referral Program
  • Employee Discount Program


Ready to Join Our Team?
  • Our team isn't just looking for good members, we're looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs - apply today and start your career.
  • If you are professional and organized yet outgoing, flexible, and energetic, you'll fit right in.
  • Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there's a spot for you at our practice. We're excited to hear from you!

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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