Virtual Assistant (Remote, On-Call During Business Hours)

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Virtual Assistant

Location: Remote (U.S.-based preferred)
Reports to: Attorney/Owner

About the Firm

We’re a modern, client-focused law firm that helps individuals and families protect what matters most through estate planning, probate, and trust administration. Our firm is growing, and we take pride in being approachable, professional, and genuinely caring toward our clients.

We’re looking for a Virtual Assistant who can be the friendly, organized, and reliable voice of the firm — someone who ensures that every call and email is handled with warmth and professionalism.

About the Role

This role is ideal for someone who loves keeping things running smoothly behind the scenes. You’ll be responsible for managing incoming emails and phone calls, ensuring prompt and professional communication with clients, prospective clients, and colleagues.

The right person will have strong communication skills, excellent judgment, and a calm, confident presence on the phone. While you won’t provide legal advice, you’ll play a key role in creating a positive first impression and keeping clients informed throughout their experience with the firm.

Key Responsibilities

  • Email Management: Monitor and organize the firm’s main inbox; respond to or forward messages as appropriate, and flag important communications for attorney attention.
  • Phone Coverage: Answer and return calls during business hours; take clear, detailed messages; ensure calls are routed efficiently and clients feel heard and supported.
  • Scheduling: Coordinate consultations and client meetings, and manage calendar updates.
  • Client Follow-Up: Send or coordinate follow-up messages to leads and existing clients as directed.
  • Organization: Keep communication records accurate and up to date; assist with light administrative tasks as needed.

Ideal Candidate

  • Friendly, professional, and approachable communication style.
  • Reliable and responsive — you take pride in being someone others can count on.
  • Strong written and verbal communication skills.
  • Comfortable working independently and using good judgment.
  • Tech-savvy with experience using tools like Google Workspace (Gmail, Calendar, Drive), Zoom, and basic CRM or intake systems.
  • Prior experience in a law firm, customer service, or administrative role (preferred but not required).

Position Details

  • Schedule: On-call during standard business hours (8am-5pm CST). Must be available to answer or return calls and emails promptly throughout the day.
  • Compensation: Flat-rate monthly payment (to be determined based on experience and expected responsiveness), regardless of call or email volume.
  • Employment Type: Contract / Remote.
  • Growth: Potential for expanded hours and responsibilities as the firm continues to grow.

How to Apply

To apply, please send your resume and a brief note (2–3 sentences) explaining what draws you to this role and why you think you’d be a great fit to katie@katiekrispinlaw.com.

Job Types: Part-time, Contract

Base Pay: $200.00 - $350.00 per week

Expected hours: 15 – 25 per week

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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