Virtual - Outbound Business Sales Rep

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Summary</b></p>Responsible for generating monthly sales through outbound cold calling or lead generation which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Facilitates the sale of Comcast Internet, Voice and TV services to small and mid-size business to new and existing customers. Works with moderate <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">supervision/guidance.</span> Is accountable for individual results and impact on team.<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description</b></p><div></div><div><div><div><div><div><div><div><div><div><h2><b>** Exciting news - This position is Virtual; however,<u> must reside</u> in the North East Division for this position - This includes the States of New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, D.C and parts of Virginia **</b></h2><h2></h2><p></p><p><b>Disclaimer</b>: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.</p><h2></h2><p></p><p><b>** Selling Comcast Business Mobile is a requirement **</b></p><h2><b>** Wireless experience strongly preferred ** </b></h2></div></div></div></div></div></div></div></div></div><p></p><p><b>Core Responsibilities</b></p><ul><li>Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques. Sell Comcast Internet, Voice and TV services to small and mid-sized business to new and existing customers.</li><li>Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.</li><li>Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.</li><li>Consult with business customers on their business application, solicit referrals for potential new prospects and close web leads.</li><li>May partner with field to provide referral of complex opportunities to the outside sales organization.</li><li>Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately.</li><li>Updates and maintains prospect database and opportunity funnel on a daily basis, assuring management of prospect database and assures customers' orders are fulfilled.</li><li>Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.</li></ul><p></p><p><b>Employees at all levels are expected to:</b></p><p></p><ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team - make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Support a culture of inclusion in how you work and lead.</li><li>Do what's right for each other, our customers, investors and our communities.</li></ul><p></p><p><b>Disclaimer:</b></p><p></p><ul><li>This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><div><div><div><div><div><p style="text-align:left"><b>Skills</b></p></div></div></div></div></div></div></div>Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Compensation</b></p>Base Pay: $17.06<p style="text-align:inherit"></p><p style="text-align:inherit"></p>Total Target Compensation (Base Pay plus Targeted Commission): $31.48<p style="text-align:inherit"></p><p style="text-align:inherit"></p>Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.<p style="text-align:left">Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the <a href="" target="_blank" rel="noopener noreferrer">compensation and benefits summary</a> on our careers site for more details. </p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Education</b></p>High School Diploma / GED<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Certifications</b> (if applicable)</p><p></p><p><b>Relevant Work Experience</b></p>2-5 Years<p style="text-align:inherit"></p><p style="text-align:inherit"></p>Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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