Chamberlain University – Academic Support Advisor – USA

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Job title: Academic Support Advisor
Company: Chamberlain University
Job description: Responsibilities

  • Assist students with appropriate course registration and ensure students understand degree requirements.
  • Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
  • Advise students on university policies and procedures, program requirements, and related academic matters.
  • Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
  • Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students. Documents all interactions in the appropriate institutional systems.
  • Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary.
  • Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable federal and state.
  • Promote student self-service tools during advising interactions.
  • Assist and engage students through a variety of communication This may include virtual/ video advising, inbound student calls, and proactive outreach to students to deliver a positive resolution.
  • Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.
  • Collaborate with other departments and functional areas to deliver an optimal student
Qualifications
  • Bachelor’s degree required
  • Outstanding customer service skills with 1+ years of customer service, academic advising, or related experience required
  • 1 year or more of experience in Higher Education is desirable
  • Ability to work a variety of office hours including evenings and weekends
  • High level of interpersonal, communication, and problem-solving skills
  • Ability to work independently as well as function as part of a team
  • Must be a self-starter with the ability to prioritize effectively
  • PC skills in Microsoft Office, internet applications, and database Experience with Student Information Systems a plus
EEO

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

Who We Are

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. We’re 99,000 strong, with 31,000 students and 68,000 alumni armed with the skills, passion, and determination to make a difference in today’s complex healthcare environment. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 campuses and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at .

Commitment to Diversity and Inclusion

We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem

To learn more about our commitment to Diversity and Inclusion, to visit our Diversity page.
Expected salary:
Location: USA

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