Inbound Answering Service Operator

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As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Ohio Department of Health, and Enhabit.

We are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted.

Additional Info:

  • Work at Home
  • Performance and Attendance based Bonus structure
  • Thorough, Paid Training
  • Overtime
  • Paid Time Off

Full Job Description
Answering Service –

  • Answers inbound calls from a variety of industries
  • Serves callers by following client direction and reference FAQ pages to answer questions
  • Guides caller through decision making to ensure messages are relayed to the correct client/department/representative

Data Entry -

  • Input information quickly and accurately based on client provided scripting
  • Select appropriate call types to ensure proper relay of messages

Message Relay -

  • Dispatch messages to the appropriate contact based on client instructions
  • Answer client contacts requesting information on existing messages
  • Notate/update accounts according to client request

This job is:

  • A good fit for applicants with related experience in call center, medical industry, or customer service
  • A good fit for applicants that are proficient in computer operations and familiarity with various software applications
  • A good fit for applicants seeking reliable, long term employment
  • A good fit for applicants who are task/detail oriented

Required Qualifications:

  • High school diploma, GED

  • Ability to commit to a minimun of 20 hours per week

  • Must commit to working one weekend day per week

  • Ability to pass a criminal background check successfully

  • Proficiency in computer operations

  • Computer equipment, if interested in remote work

  • Related work experience

  • Excellent verbal and written communication skills

  • Ability to meet physical job requirements (90% of shift confined to workstation)

  • Ability to type 35 WPM

  • Must reside in Ohio or Nevada

  • WE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status.
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