Experienced Airline Customer Service Agent for International Flights – Remote with Ground Handling Services at San Francisco International Airport

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Join the High-Flying World of International Airline Customer Service!

Are you craving a career that's as dynamic and diverse as you are? Look no further than Workwarp, a leading company in the aviation industry, where we're dedicated to delivering top-notch ground handling services to the world's finest airlines. With over 25 years of experience and a presence across a dozen airports nationwide, we're the trusty sidekick that airlines rely on to manage the passenger experience from ticketing to boarding and beyond.

About the Role

We're seeking an experienced Airline Customer Service Agent to join our team at San Francisco International Airport. As a key member of our team, you'll be responsible for providing exceptional customer service to passengers on international flights, ensuring a seamless experience from check-in to baggage pick-up. This is a fantastic opportunity to work with a dynamic team, develop your skills, and advance your career in the aviation industry.

Key Responsibilities

  • Provide exceptional customer service to passengers on international flights, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the passenger experience from check-in to boarding, ensuring a smooth and efficient process.
  • Assist passengers with special needs, such as those with disabilities or requiring wheelchair assistance.
  • Work collaboratively with other teams, including airline staff, to ensure seamless communication and coordination.
  • Maintain accurate records and reports, including passenger data and incident reports.
  • Develop and maintain knowledge of airline policies, procedures, and regulations to provide accurate information to passengers.
  • Work a variety of shifts, including early mornings, afternoons, evenings, and nights, as well as weekends and holidays.

Essential Qualifications

To be successful in this role, you'll need:

  • Strong communication skills, including verbal, written, and active listening; fluency in English is essential, and proficiency in a second language is highly desirable.
  • Customer service experience is preferred, but not required; we're happy to train the right candidate.
  • Computer literacy with fast and accurate data entry skills; attention to detail is crucial.
  • The ability to remain calm under pressure, think on your feet, and provide solutions to problems.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • The stamina to stand for extended periods.

Preferred Qualifications

We're particularly interested in candidates who:

  • Are bilingual or multilingual, with language combinations such as English/Tagalog, English/Mandarin, English/Cantonese, English/Vietnamese, English/Thai, English/Indonesian, English/Hindi, Gujarati, or English/Japanese.
  • Have previous experience in the aviation industry or a related field.
  • Possess knowledge of airline policies, procedures, and regulations.

What We Offer

As a valued member of our team, you'll enjoy:

  • A competitive hourly rate of $22.90 - $24.90 per hour.
  • A flexible schedule with a minimum of four days per week and one 4-5 hour shift per day.
  • Impressive benefits, including fully paid medical health insurance for you and your dependents, a 401(k) with company match, and paid time off.
  • Opportunities for career growth and development, including training with multiple airlines and potential leadership roles.
  • A vibrant company culture that values respect, trust, diversity, honesty, and transparency.
  • A discounted BART Clipper card or employee parking permit, uniforms, and paid training to support your success.
  • A referral bonus and cell phone plan reimbursement.

Company Culture

At Workwarp, we're proud of our company culture, which is built on a foundation of respect, trust, diversity, honesty, and transparency. We celebrate our team's exceptional contributions with regular potlucks, happy hours, and a customizable employee appreciation program. We're committed to nurturing talent and providing opportunities for growth and development.

Why Join Us?

If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you. As an Airline Customer Service Agent, you'll be part of a dynamic team that manages the passenger experience from ticketing to boarding. You'll enjoy a flexible schedule, impressive benefits, and opportunities for career growth and development.

Ready to Take to the Skies?

If you believe you have what it takes to succeed in this role, we encourage you to apply today. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss your qualifications further.

We're an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates of all backgrounds, including veterans and individuals with disabilities.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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