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911 Communications Specialist ID-11449

About the position

The 911 Communications Specialist position at the King County Sheriff's Office (KCSO) is a critical role that involves handling emergency and non-emergency calls, providing vital information to callers and law enforcement personnel. This position is essential for ensuring public safety and improving community quality of life by effectively managing communication during emergencies. The role requires exceptional customer service skills, the ability to work under pressure, and a commitment to serving the community.

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Remote Phone Job, $50/hr, College Student, Night Shift
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Remote Data Entry, $40/hr, Part-Time, No Degree Required
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Virtual Assistant, $42/hr, Evening, Remote, No Degree
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Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
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Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Data Entry, $45/hr, No Degree, Weekend, Night Job
Virtual Assistant, $50/hr, Evening, Remote, College Student
Customer Support, $42/hr, Weekend Job, Remote, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Data Entry, $50/hr, Night Shift, No Degree, Remote Job

Responsibilities

  • Receive, prioritize, and route emergency and non-emergency calls from the public and other agencies.
  • Gather information from calling parties and enter required information into the Computer Aided Dispatch (CAD) System.
  • Assign response priority based on the urgency of the situation.
  • Relay pertinent information to Deputies via radio communications.
  • Retrieve information from State and National computer networks regarding wanted persons and criminal histories.
  • Record information and maintain required logs and event cards.
  • Manage multiple radio frequencies and communications simultaneously.
  • Communicate effectively with distressed or confused callers to gather necessary information.

Requirements

  • Minimum of one year experience providing high-level customer service.
  • Strong attention to detail and ability to multitask effectively.
  • Ability to manage personal emotional responses under high stress.
  • Strong organizational skills and adaptability in changing situations.
  • Excellent verbal communication skills in English, including clarity and modulation of voice.
  • Strong critical thinking skills and ability to make quick decisions under pressure.

Nice-to-haves

  • Experience in a law enforcement or emergency management environment.
  • Bilingual skills to assist callers with limited English proficiency.

Benefits

  • Competitive salary range of $65,603.20 - $93,662.40 annually.
  • Comprehensive health insurance coverage.
  • Paid holidays and vacation time.
  • Retirement savings plan options.
  • Opportunities for professional development and training.
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