Associate Product Technical Support (remote)

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<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><b>Build your best future with the Johnson Controls team!</b></div><div><div><div><div><div><div><div><div><div><p>As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! </p><p></p><p><b>What we offer</b></p><ul><li><p>Competitive salary</p></li><li><p>Paid <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">vacation/holidays/sick</span> time- 15 days of vacation first year</p></li><li><p>Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!</p></li><li><p>Encouraging and collaborative team environment</p></li><li><p>Dedication to safety through our Zero Harm policy</p></li></ul><p></p><p><b>What you will do</b></p><p>Johnson Controls is hiring! Our Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for the right person!</p><p></p><p><b>How you will do it</b></p><ul><li><p>Provide day-to-day technical support to Field Sales & Service organization on a global basis via site visit, phone, or email. </p></li><li><p>Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.  Provide technical support and interact with quality management and engineering to improve overall life cycle cost.</p></li><li><p>Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.</p></li><li><p>Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement of co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.</p></li><li><p>Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.</p></li><li><p>Ensures others contribute to organization strategies and driving operational discipline, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.</p></li><li><p>Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.</p></li></ul><p></p><p><b>What we look for</b></p><p><b>Required</b></p><ul><li><p>Must be able to travel up to 15% both domestic and internationally.</p></li><li><p>Bachelor’s degree in engineering or a related Technical/Scientific field required and a minimum of 4 years of technical experience with a knowledge of HVAC&R products. </p></li><li><p>Analyze and solve complex product system problems. </p></li><li><p>Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.</p></li><li><p>Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.</p></li></ul><p></p><p>HIRING SALARY RANGE: $43,000 - $85,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span>Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit</span> <a href="" target="_blank" rel="noopener noreferrer">EEO is the Law</a><span>. If you are an individual with a disability and you require an accommodation during the application process, please visit <a href="mailto:SpecialAccommodations@jci.com?subject=Candidate%20Accommodated%20Requested&body=Hello%2C%20%0A%0AI've%20applied%20to%20an%20opportunity%20and%20require%20an%20accommodation%20during%20the%20application%20process." target="_blank" rel="noopener noreferrer">here</a>.</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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