Line Service Ramp Agent

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Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.<br><br><ul><li>Is the customer #1 with you?</li><li>Are you a positive, up-beat person?</li><li>Do you have an inner need to do things right in a timely fashion?</li><li>Do you insist on working safely and efficiently?</li><li>Are you known for your reliability and dependability?</li><li>Do you have a burning desire to be the best at what you do?</li><li>Are you excited to provide a level of customer service unrivaled by the competition?</li><li>Do you enjoy working outside?<br><br></li></ul>The ramp agent is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures with primary focus on receiving and departing aircraft. Also requires communicating effectively with customers, pilots, and team members within the line service and customer service departments.<br><br><strong>Responsibilities And Duties<br><br></strong><ul><li>Greet incoming and prepare departing aircraft</li><li>Assist in aircraft movement, placement, and storage as a wing walker</li><li>Fulfill pilot's service requests</li><li>Van runs-passengers and pilots</li><li>Monthly crew meetings<br><br></li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br><br><strong> Competencies<br><br></strong><ul><li>Customer focus-naturally outgoing/extroverted</li><li>Communicate with customers and employees in person, on phone, and through radio communications</li><li>Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)</li><li>Strong computer skills including Microsoft office products</li><li>Basic mathematical knowledge</li><li>Bi-linqual preferred<br><br></li></ul><strong>Reporting Relationship<br><br></strong>This position reports to the Line Service Manager<br><br><strong>Work Environment<br><br></strong>This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.<br><br><strong> Physical Demands<br><br></strong>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:<br><br><ul><li>Must be able to lift 50 pounds</li><li>Possible exposure to hazardous noise levels, chemicals, fumes, and machinery</li><li>Outside work in all types of weather conditions</li><li>Position may requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder<br><br></li></ul><strong>Position Type and Expected Hours of Work<br><br></strong>This is a non-exempt position This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.<br><br><strong>Travel<br><br></strong>No travel is expected for this position.<br><br><strong>Education, Experience, And Eligibility Qualifications<br><br></strong><ul><li>Customer service experience in the service industry preferred</li><li>High School Diploma or equivalent</li><li>Entry level position</li><li>Ability to work evenings, weekends, and holidays</li><li>Acceptable driving record</li><li>Ability to pass a background check</li><li>Zero tolerance drug free employer includes pre-employment and random screening<br><br></li></ul>AAP/EEO Statement<br><br>Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled<br><br>Other Duties<br><br>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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