[Remote] STD Disability Claims Specialist

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Note: The job is a remote job and is open to candidates in USA. MetLife is a leading financial services company recognized for its commitment to excellence and employee satisfaction. They are seeking a STD Disability Claims Specialist who will be responsible for administering claims, establishing relationships with claimants, and supporting their return to work. The role involves managing claims, ensuring operational efficiency, and maintaining strong customer relationships.


Responsibilities

  • Manages overall STD block of claims and possible companion claims to include Statutory plans, Federal, Company, State and other Leave types as required by our group customers or other Federal, State, Local laws
  • Creates and executes individual claim action plans, serves as point of contact for the claimant and provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication, and makes claim decisions. Proactively communicates/updates to partners that may be working with the claimant when key events are being considered or have occurred (Closure, RTW, etc.)
  • Meet and Exceed Operational Efficiency goals, Demonstrate Service Delivery and Customer Satisfaction goals, including prioritizing actions, appropriately utilizing resources timely, maintain data integrity through accurate benefit decision and payment
  • Conducts reviews and analyses and corresponds with relevant parties.
  • Supports the maintenance of customer-specific data to ensure quality and accuracy.
  • Handle second level escalated customer contacts and phone referrals requiring additional research.
  • Manages an assigned caseload of moderately complex claims.
  • Develops and maintains strong working relationships with internal and external customers.
  • Performs other related duties as assigned or required

Skills

  • 1+ years of Disability Claims Experience preferably in STD
  • Understands value in building rapport and develops positive working relationships
  • Motivated by their interactions with others
  • Quickly grasps information and efficiently solves verbal challenges with strategic thinking
  • Communicates complex verbal and written concepts with ease
  • Pays close attention to details, and accounts for details that may be overlooked
  • Professionally demonstrate empathy to others
  • Provide original insights on familiar subjects
  • Balances task work while adapting to change and exploring new innovative ideas
  • Ability to prioritize and maintain quality
  • High School Diploma
  • Associate Degree or higher
  • Proficient with Microsoft office software
  • Prior STD and Family Medical Leave Act claims knowledge
  • Ability to work independently
  • An understanding of disability contractual provisions

Benefits

  • Comprehensive health plan that includes medical/prescription drug and vision
  • Dental insurance
  • No-cost short- and long-term disability
  • Company-paid life insurance
  • Legal services
  • A retirement pension funded entirely by MetLife
  • 401(k) with employer matching
  • Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
  • Employee Assistance Program (EAP)
  • Digital mental health programs
  • Parental leave
  • Volunteer time off
  • Tuition assistance

Company Overview

  • MetLife is a provider of insurance, employee benefits, and financial services . It was founded in 1868, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is

    • Company H1B Sponsorship

  • MetLife has a track record of offering H1B sponsorships, with 133 in 2025, 108 in 2024, 113 in 2023, 155 in 2022, 75 in 2021, 81 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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