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Corporate Travel Consultant Servicing Corporate Travelers - Full-time ID-12407

About this job

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. **Create your journey at Amex GBT!** **Various Shifts Available** **Monday- Friday** As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Live Chat, $50/hr, College Student, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Data Entry, $40/hr, No Degree, Night Shift Phone Support, Remote, $50/hr, No Experience, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Data Entry, $40/hr, Weekend Job, College Student Remote Customer Support, $35/hr, Night Shift, No Degree Remote Customer Support, $40/hr, No Experience, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Data Entry, $40/hr, No Degree, Night Shift Customer Support, $35/hr, Night Job, Remote, No Experience Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Weekend Customer Support, $40/hr, Remote, College Student Remote Phone Support, $40/hr, Evening, No Experience Required Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, Weekend, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $35/hr, Evening, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $40/hr, College Student, Weekend Job Customer Support, $50/hr, Night Job, Remote, No Experience Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Remote Phone Job, $40/hr, Part-Time, No Experience Required Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Phone Job, $40/hr, Part-Time, No Experience Required Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Data Entry, $50/hr, Remote, Evening Job, College Student Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Data Entry, $45/hr, Remote, Night Job, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, $45/hr, Remote, Night Shift, College Student Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Live Chat Support, $40/hr, Part-Time, Remote, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, $35/hr, Weekend, No Degree, Remote Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Job, $40/hr, Night Shift, College Student Friendly Live Chat Support, $45/hr, Weekend, Remote, College Student Data Entry, $40/hr, Evening Job, No Experience, Remote Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Customer Support, $45/hr, No Experience, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Phone Support, $50/hr, Weekend, Remote, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Customer Support, $45/hr, Part-Time, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Customer Support, $50/hr, Night Shift, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Live Chat, $40/hr, Part-Time, No Degree Required Live Chat Support, $50/hr, Remote, No Experience Required Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Live Chat Support, $50/hr, Remote, No Experience Required Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Moderator, $40/hr, Weekend, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Phone Job, $35/hr, College Student, Night Shift We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. **What You’ll Do on a Typical Day** + Advise and arrange travel for corporate business customers (both individuals and groups) + Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services + Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations + Use various Global Distribution Systems (GDSs), including Sabre. Training may be provided + Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements + Use positive telephone service techniques and act on special customer requests + Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. **What We’re Looking For** + Passion for excellence in client service, including proactive anticipation of needs + Native GDS expertise (Sabre) + Keen International Travel Knowledge + Phone and email servicing experience + Professional communication (written and verbal) + Attention to detail + Act with integrity, and look after personal traveler information + Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) + Resolving customer issues quickly and independently / with supplier + Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. **Location** United States The US national hourly wage range for this position is from $17.00 to $29.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\_2023BenefitsAtAGlance\_Without\_Rates\_Final.pdf) **The #TeamGBT Experience** Work and life: Find your happy medium at Amex GBT. + **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. + **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . **What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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