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Customer Support Associate (Part Time) ID-12600

About the role

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.

We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That's where you come in…

The Customer Support Associate (Part Time) is responsible for manual New Order creation as well as related tasks associated to these orders:

Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, $42/hr, Evening/Night Job, No Experience Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, $40/hr, Weekend, College Student, Remote Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Moderator, $42/hr, Weekend, No Experience Required Phone Support, $45/hr, Remote, No Experience, Evening Job Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Customer Support, $35/hr, Night Job, Remote, No Experience Data Entry, $35/hr, Remote, Evening Job, College Student Customer Support, $35/hr, Night Job, Remote, No Experience Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $40/hr, College Student, Weekend Job Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $40/hr, Remote, No Experience, Evening Customer Support, $40/hr, Remote, Evening, No Experience Data Entry, No Experience, $50/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, $35/hr, Evening, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Night Shift Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Data Entry, $45/hr, Weekend Job, College Student Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Moderator, $40/hr, College Student Friendly, Part-Time Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Moderator, $40/hr, Weekend, No Experience Required Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Live Chat Support, $50/hr, Remote, Night Shift, No Degree Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $40/hr, No Experience, Remote, Weekend Job Data Entry, No Experience, $35/hr, Remote, College Student Remote Customer Support, $42/hr, Night Job, No Experience Remote Customer Support, $42/hr, Night Job, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Customer Support, $40/hr, Remote, Part-Time, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Customer Support, $40/hr, Part-Time, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Evening, Remote, No Degree Live Chat Support, Remote, $40/hr, Night Shift, College Student Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Customer Support, $42/hr, Weekend, No Experience Phone Job, $50/hr, Remote, Part-Time, College Student Customer Support, $40/hr, Remote, Part-Time, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Moderator, $42/hr, Weekend, No Experience Required Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Live Chat Support, Remote, $42/hr, Night Shift, College Student Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Moderator, $40/hr, College Student, Weekend Job Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Phone Support, $45/hr, Night Job, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Customer Support, $42/hr, Night Job, No Experience Remote Phone Support, $45/hr, Night Job, College Student Remote Customer Support, $40/hr, Weekend, No Experience Customer Support, $42/hr, Remote, Evening, No Experience Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Customer Support, $40/hr, Night Job, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, $35/hr, Remote, Evening Job, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree
  • New Order Support: Ensure manual orders are submitted into our platform for clients to ensure the other operational teams can manage.
  • Notary Support: Phone and Email Support specific to our Notary users. Day to Day Operations Ownership
    • Ensure manual orders are submitted for clients quickly, efficiently, and without error.
    • Act as the back up defense for inbound phone calls
    • Own the Hubspot New Order and Notary Support queues and answer all tickets within SLA
    • Follow-up on status of New, Open, and On-Hold Tickets same day or daily (if needed).
    • Support all users including: Settlement Agents, Escrow Officers, Notaries, and Consumers as needed
    • Surface themes in support tickets to help us reduce overall contact rate.
    • Once fully up to speed, there will be time to assist with projects like building out support resources along with other various ad-hoc support projects.
Behaviors/Attributes for ADA and employee relations purposes:
  • Maintains regular and punctual attendance
  • Works overtime as assigned
  • Works cooperatively with others
  • Works in a remote (quiet environment)
  • Has a functioning high-speed internet connection
  • Complies with all company policies and procedures
  • Shows up to meetings on time, ready to listen & participate

Manages a calendar/schedule and raises concerns to managers if there is a conflict

Minimum Qualifications:

  • High school diploma required
  • A minimum of 1-2 years of related customer service experience, including phones and emails
  • Strong written and verbal communication skills
  • Ability to learn new computer system applications

Knowledge/Skills/Competencies:

  • Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
  • Positive with a natural drive to help people, must be customer service oriented
  • Curious and has a learning mindset; eager for feedback
  • Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
  • Detail oriented
  • Thrives in a team environment

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.

Our benefits include (but are not limited to):
  • Excellent health, dental, and vision benefits
  • 401(k) with up to 4% company match
  • 16 weeks paid parental leave (regardless of gender)
  • Flexible time off policy
  • Flexible spending account for healthcare and dependent care
  • Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)

About the company

Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.
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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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