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Manager, Enterprise Freight Operations, Amazon Freight ID-12391

Amazon Freight is looking for an entrepreneurial minded leader to join our growing start up business as a Manager, Enterprise Freight Operations. The Manager, Enterprise Freight Operations will have experience working in ambiguous environments, knowledge in written and verbal communication skills, experience and success with building, growing, and leading high performing teams capable of defining new processes and ways of operating, and will be able to interface with Senior Leaders at Fortune companies. In this role, you will be responsible for building and leading a team, overseeing daily operational functions for Amazon Freight's Enterprise customers, including load building, load planning, scheduling appointments, receiving and responding to customer requests (both email and phone), and building a world-class operations team. The position will partner with sales counterparts to identify our Customer's needs and build processes that give our team a clear path on how to execute to those expectations. The Manager, Enterprise Freight Operations role will partner closely with the Account Management team and routinely communicate and collaborate with stakeholder teams across the Amazon Freight organization to deliver best-in-class experiences for our customers. This team is in the early stages of developing much of the technology we need to scale and will require knowledge in complex problem solving and process definition in order to implement processes that enable us to meet our Customer's needs. If you are excited about building a new business, leading a team to deliver best in class service, and influencing how we built scalable technology solutions then this role may be for you.
Key job responsibilities Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Live Chat, $50/hr, College Student, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Data Entry, $40/hr, No Degree, Night Shift Phone Support, Remote, $50/hr, No Experience, Part-Time Data Entry, $35/hr, Remote, Evening Job, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Data Entry, $40/hr, Weekend Job, College Student Remote Customer Support, $35/hr, Night Shift, No Degree Remote Customer Support, $40/hr, No Experience, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Remote Data Entry, $40/hr, No Degree, Night Shift Customer Support, $35/hr, Night Job, Remote, No Experience Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, $40/hr, No Experience, Remote, Weekend Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Weekend Customer Support, $40/hr, Remote, College Student Remote Phone Support, $40/hr, Evening, No Experience Required Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, Weekend, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $35/hr, Evening, Remote, College Student Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Moderator, $40/hr, College Student, Weekend Job Customer Support, $50/hr, Night Job, Remote, No Experience Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Data Entry, $35/hr, Remote, Evening Job, College Student Remote Phone Job, $40/hr, Part-Time, No Experience Required Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Remote Moderator, No 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Remote Customer Support, $50/hr, Night Shift, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Live Chat, $40/hr, Part-Time, No Degree Required Live Chat Support, $50/hr, Remote, No Experience Required Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Live Chat Support, $50/hr, Remote, No Experience Required Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Moderator, $40/hr, Weekend, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Phone Job, $35/hr, College Student, Night Shift
- Build and lead a team to oversee day-to-day operations for key enterprise customer accounts, including load planning, shipment tracking, and disruption management
- Partner with sales counterparts to influence the book of business they build and define solutions that meet our Customer's needs while ensuring your team has a path to successfully operate them
- Partner with and influence operations leaders at enterprise Customers to implement changes to improve operational outcomes that drive efficiency gains or reduce disruptions/defects
- Assign loads and plan, route, and monitor freight movement to provide on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight without always having defined pathways to resolve
- Conduct analysis on operational processes to make recommendations for continuous improvement, determine and measure KPIs, and create, maintain and present customer specific reporting through quarterly face-to-face interactions
- Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
Basic Qualifications
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- Experience defining program requirements and using data and metrics to determine improvements
- 2+ years of supply chain experience
- 5+ Years of Customer Relationship Management:
- Manage customer interactions and relationships to improve satisfaction and loyalty. Includes developing and executing customer engagement strategies; tracking interactions; analyzing feedback; and using Salesforce and other tools.
Preferred Qualifications
- Experience managing, analyzing and communicating results to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,600/year in our lowest geographic market up to $212,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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