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Engineering System Operations ID-12415

About the position

The AWS Managed Operations (MO) organization, established in April 2023, is dedicated to reducing operational load and toil through long-term engineering projects. This team is tasked with managing the day-to-day operations of AWS Regions, focusing on enhancing availability, reliability, latency, performance, and efficiency. As a Senior Systems Engineer within this organization, you will play a crucial role in balancing the operational demands of AWS' extensive software systems with the engineering efforts aimed at minimizing operational toil. This position requires a passion for continuous learning and a deep dive into the diverse systems and technologies that constitute one of the largest cloud providers in the world. In your role, you will support the development and management of various services within AWS, including Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps. AWS is recognized as the most comprehensive and widely adopted cloud platform, having pioneered cloud computing and consistently innovated to meet the needs of customers ranging from startups to Global 500 companies. The culture at Amazon is one of inclusion, supported by employee-led affinity groups and ongoing events that promote diversity and learning. The company is committed to being Earth’s Best Employer, providing resources for knowledge-sharing, mentorship, and career advancement. The AWS Operations Management (AWSOM) team is on a mission to launch a new offering that enhances security, availability, performance, and efficiency across AWS Regions globally. The team is focused on eliminating operational toil through automation, ensuring that day-to-day operations can be managed at scale. By bridging development and operations, AWSOM prioritizes customer needs and aims to take on the operational responsibility for all Utility Compute (UC) services in AWS commercial and sovereign regions, allowing service teams to innovate more rapidly for their customers. This role is pivotal in ensuring service availability, latency, performance, efficiency, change management, and monitoring.

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Responsibilities

  • Manage day-to-day operations of AWS Regions to improve availability and reliability.
  • Develop and implement long-term engineering projects to reduce operational toil.
  • Support the development and management of Compute, Database, Storage, IoT, Platform, and Productivity Apps services in AWS.
  • Collaborate with service teams to enhance performance and efficiency of AWS services.
  • Utilize automation to streamline operations and reduce manual intervention.
  • Engage in knowledge-sharing and mentorship within the team to foster a culture of continuous learning.

Requirements

  • 9+ years of relevant systems engineering or systems administration experience using Operating Systems, networking, and storage systems.
  • 5+ years of experience in Systems Engineering, DevOps, Site Reliability Engineering (SRE), or Enterprise Production in Windows/Linux or similar environments.
  • 3+ years of experience with a scripting language such as Perl, Python, Ruby, or PowerShell.
  • Bachelor's Degree in Computer Information Systems, Computer Engineering, or a related discipline.
  • 15+ years of experience with cloud computing technologies.
  • 6+ years of networking experience.
  • Experience in developing systems automation using scripting languages like Perl, Python, Ruby, or PowerShell.
  • Familiarity with Agile engineering practices such as Scrum and continuous delivery.

Nice-to-haves

  • Experience with large-scale cloud infrastructure management.
  • Knowledge of AWS services and architecture.
  • Familiarity with monitoring and performance tuning tools.
  • Experience in leading cross-functional teams.

Benefits

  • Flexible work hours and arrangements.
  • Employee-led affinity groups promoting diversity and inclusion.
  • Ongoing learning experiences and career advancement resources.
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