Strategic Customer Success Manager ID-12422
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.
Entry Level Phone Job, $40/hr, Remote, No Degree Required Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Customer Support, $42/hr, Night Job, No Experience Live Chat Support, $42/hr, Weekend, Remote, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, $50/hr, Evening, Remote, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Data Entry, $40/hr, Evening Job, No Experience, Remote Data Entry, No Degree, $45/hr, Part-Time, Remote Job Remote Customer Support, $40/hr, No Experience, Part-Time Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Data Entry, No Experience, $40/hr, Part-Time Data Entry, $50/hr, Night Job, No Degree, Remote Remote Moderator, $42/hr, Weekend, No Experience Required Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Data Entry, $40/hr, College Student Friendly, Part-Time Customer Support, $40/hr, Remote, Evening, No Experience Live Chat Support, $50/hr, Remote, No Experience Required Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Phone Job, $50/hr, College Student, Night Shift Live Chat Support, $45/hr, Weekend, Remote, College Student Virtual Assistant, $40/hr, Weekend, College Student, Remote Live Chat Support, $40/hr, Weekend, Remote, No Degree Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Customer Support, $40/hr, Night Job, No Experience Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Live Chat, $50/hr, College Student, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, $42/hr, Evening, Remote, College Student Remote Data Entry, $40/hr, Part-Time, No Degree Required Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Customer Support, $45/hr, No Degree, Evening Job Live Chat Support, $50/hr, Remote, No Experience Required Remote Moderator, $40/hr, College Student, Weekend Job Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $45/hr, Remote, No Experience, Night Job Customer Support, $40/hr, Remote, Part-Time, No Degree Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Phone Job, $45/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Customer Support, $42/hr, Night Job, No Experience Data Entry, $40/hr, Remote, Night Job, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Live Chat Support, Remote, $42/hr, Night Shift, College Student Live Chat Support, $42/hr, Weekend, Remote, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Virtual Assistant, $42/hr, Evening, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Night Shift Phone Support, Remote, $40/hr, Evening/Night Shift Evening Virtual Assistant, Remote, $45/hr, No Experience Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Customer Support, $35/hr, Night Shift, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, $40/hr, Remote, Weekend, No Degree Entry-Level Remote Data Entry, $50/hr, Evening Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Live Chat Support, $40/hr, Weekend, Remote, College Student Remote Customer Support, $40/hr, Weekend, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Phone Support, Remote, $42/hr, Evening/Night Shift Phone Job, $35/hr, Remote, Part-Time, College Student Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Live Chat Support, $50/hr, Remote, Night Shift, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Remote Phone Support, $45/hr, Night Job, College Student Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, Part-Time, No Experience Required Remote Customer Support, $35/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, $40/hr, Evening, Remote, College Student Virtual Assistant, $40/hr, Weekend, College Student, RemoteResponsibilities:
- Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
- Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
- Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
- Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
- Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
- Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
- When appropriate, recommend additional expert services needed to drive success.
- Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.
- Represent the voice of the customer to inform our sales process or product roadmap.
- Lead the cross functional post-sales team at PagerDuty, delivering a seamless experience on behalf of the customer.
- Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
- Predict and forecast risk, renewal and expansion within the customer portfolio.
Basic Qualifications:
- Experienced professional with at least 12-15 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization
- Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.
- Experience building Business value ROI models
- Permanently located in San Francisco, and able to travel to customer sites as needed
Preferred Qualifications:
- Solid understanding of IT enterprise architecture, Devops principles and modern IT monitoring is strongly preferred.
- Experience working in a DevOps environment or with a company going through a transition to DevOps.
The base salary range for this position is 127,000 - 195,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our San Francisco office one time per week, so you can thrive in your new role and fully embrace being a Dutonian!
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.
